ARRIVAL & CHECK-IN PROCEDURE:

Please be-aware we are a small business which has no formal reception area.

We do however have an onsite manager who will meet & greet you when possible and show you through the property. Please note Altamira is a self-catering property. If the site manager is not available guests will receive a text message or email 24hrs prior to arrival with personal door security code information.

Check In: 3pm
Check Out: 10:30am
Min. Nights: 2 (public holidays require 3 night minimum)
Max. Guests: 8
Baby Friendly: Yes
Child Friendly: No (As we have an open dam 100 metres from the house we feel the property is not conducive to small children)

Cancellation Policy – Please Read Carefully

When you make a reservation with us these conditions are deemed to have been accepted by you.

Guests are granted permission to occupy the property for holiday purposes only.

No refunds are available, however bookings can be rescheduled for a later date if the cancellation is made 14 days prior to date booked.

There will be no refund for early departures.

Your Security and Privacy

When booking, your information is sent via a secure, encrypted channel to prevent anyone unauthorized from accessing it.

Your details will not be shared with any third party, except where necessary to facilitate your stay.

Payment Policy

To secure your stay full payment is required at time of booking.

Please ensure there are sufficient funds available in the account that you have chosen.

Terms & Conditions

  • Number of Guests

    • Each bedroom accommodates a maximum of two guests only.
    • No additional guests may stay or visit the property unless written authorisation is given by the owner prior to guests arrival.
    • Absolutely No functions or parties may be conducted on our property under any circumstances.
    • The name under which the booking is made is held responsible for the actions of their entire group and accountable for each and every individual staying at the property. It is their responsibility to ensure that all occupants understand and agree to our terms and conditions. They will also be liable for the cancellation of the booking immediately and forfeiture of any rental monies and bond monies should we find that these terms and conditions have been broken.
    • External CTC camera’s now operate around the perimeter of the property.
  • Children

    • Due to the fact we are a working vineyard (with a large open dam) Altamira is better suited to couples or adult family groups. We are unable to cater for children under the age of 16.
  • No Smoking

    • Altamira is pleased to to provide our guests with a totally NON SMOKING environment – that includes not only the homestead but covering the entire property.
  • Pets

    • Although we know its hard to leave your fur babies behind we do have a No pets policy. Unfortunately we are unable to provide a safe and secure environment for them.
    • We also have many wonderful native birds and animals which reside on and around our property which we wish to protect. Thank you for your understanding.

Additional Charges

We recognize that accidents can occur, but any willful or reckless loss or damage to the house or vineyard will be debited to the guests account.

Housekeeping fee will apply if the retreat is left in an unsatisfactory condition.